Customer Service 

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today? 

Patient Advocate  

Patient advocates advise and help you with problems or concerns at this facility.  

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO) 

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.

Patient and Family Partnership Council

The Patient and Family Partnership Council (PFPC) is a council comprised of patient advisors who work in collaboration with our facility to enhance the quality of care and patient experience. Patient advisors help provide feedback on clinic processes, information sharing, programs, patient safety and care quality. 
The council meets quarterly for approximately 1 hour (virtually and/or in person). 

If you are interested in participating or have questions, please email our Patient Advocate team.