Customer Service
Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
How can we help you today?
Patient Advocate
Patient advocates advise and help you with problems or concerns at this facility.
TRICARE Overseas Program Beneficiary Service Representatives
Located adjacent to the Quarterdeck of the hospital next door to Patient Administration, the TRICARE Overseas Program Beneficiary Services Representatives (BSRs) serve as the primary point of contact for beneficiaries seeking assistance with TRICARE enrollment and eligibility-related matters.
BSRs will provide support both in person and telephonically and can assist with a variety of TRICARE services, including:
- TRICARE enrollment, disenrollment, and plan transfers
- Primary Care Manager (PCM) changes
- Eligibility and enrollment verification
- Assistance navigating TRICARE resources and available healthcare options
- Other Health Insurance (OHI) updates
The BSR office will also conduct beneficiary education briefings and provide support during in-processing, out-processing, retirement, and other beneficiary-focused events as requested by the Military Treatment Facility or installation agencies.
Hours
Monday-Friday, 7:30 a.m. to 4:30 p.m.
BSR lunch breaks are staggered to ensure beneficiaries have access to support services throughout the duty day.
Phone
DSN and
Commercial: DSN 314-727-3621
Commercial +34-956-82-3621
DSN: 314-727-3621
Commercial: (+34) 956 82 3621
Additionally, beneficiaries may contact the TRICARE Overseas Beneficiary Support Center (BSC) for enrollment assistance and general TRICARE support at:
- Toll-Free: 1-877-678-1207
- Commercial: +44-20-8762-8384
Beneficiary Counseling and Assistance Coordinator
BCACs educate and help you with TRICARE-related inquiries.
Debt Collection Assistance Officer
DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
Interactive Customer Evaluation
ICE is a web-based tool that collects your feedback on services at this facility.
Patient and Family Partnership Council
The Patient and Family Partnership Council is a council comprised of patient advisors who work in collaboration with our facility to enhance the quality of care and patient experience. Patient advisors help provide feedback on clinic processes, information sharing, programs, patient safety and care quality. The council meets quarterly for approximately one hour (virtually and/or in person).
If you're interested in participating or have questions, please email our Patient Advocate team.