Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Getting Care

Visitor Guidelines

The Visitor Policy is subject to change in the COVID environment.

United States Naval Hospital Rota believes in family-centered health care, as families are important to the overall care and well-being of patients. Visitors should be respectful of patient needs and hospital regulations. Visitors should comply with infection control guidelines and precautions. In the event a visitor requests or requires medical attention, the nursing staff will assist the visitor to the Emergency Department. For their safety, visitors under the age of 12 years must be accompanied and closely supervised by an adult (not admitted to the hospital) at all times. USNH Rota is a tobacco-free facility. 
 
Visiting hours are from daily, 10 a.m. to 8 p.m., for this inpatient area. Requests to extend visiting hours depend on bed availability, nursing judgment regarding patient safety, and respect for additional patients admitted to the same room.
Don't forget to keep your family's information up to date in DEERS!