Pharmacy 

Mission

The Pharmacy’s mission is to support all beneficiaries including active duty service members, their family members, reservists on active duty orders, and civilian prescriptions by evaluating prescriptions written by your provider to ensure adheres to evidence-based medicine and the laws and regulations that govern DOD Pharmacies while providing outstanding customer service.  

Activate Your Prescriptions with Q-Anywhere

New Service!

You can now tell the pharmacy to start filling your medications from anywhere you have internet access or cellular data. A new service called Q-Anywhere is available and can be used by anyone and can be used to process New Prescriptions, Renewals, and Refills. In most cases, you can have your prescriptions ready on the same day!  The only information you will need is the DoD ID of the patient needing prescriptions and the names of the medications needing filled. 

Helpful Hints

1.    Be Specific with the medications needed – to ensure your safety and that you get the right medications it is best to tell us the names or prescription numbers of everything you need filled.  When prompted, you will be asked for the medications you need filled.  This is your only opportunity to communicate with us what you need. We will fill all new/renewal prescriptions written in the last 14 days but can’t assume any refills.
2.    Leave the web page open – As your prescriptions work through the filling you will receive status updates. If we have any problems processing your prescriptions, we will continue to process the items that the system will allow, but you will receive a notification to call the pharmacy for further guidance.
3.    There is no need to pull a ticket from the Kiosk until you receive the “Your prescription is ready to be picked up message.” Once you receive that message, please go to the kiosk and pull a “Return to Pharmacy” ticket.

MHS GENESIS at NH Rota

NH Rota Pharmacy has transitioned to MHS GENESIS. With the change to MHS GENESIS, there were also changes to the formulary. There are items that we haven’t carried in the past as well as some items that have historically been carried, that may no longer be filled here (mostly OTC items). The last major change was the switch to enforcing Prior Authorization and the medical necessity forms as required by the Defense Health Agency on certain formulary and non-formulary medications.   

How is NH Rota Pharmacy different from other pharmacies?

1.    Supplies. The lead time to order a medication is significantly longer than it is CONUS. As such, NH Rota Pharmacy may not be able to always give you a 90-day supply of every medication, or the pharmacy may need to call your provider to find a different medication that will meet your needs.
2.    NH Rota does not fill medications until you “Activate” your prescription. This means you must come to or call the pharmacy to initiate the filling process. If your provider tells you your prescription is ready, that means they have written it, it does not mean the prescription has been filled.
3.    Transferring medications. We are authorized to transfer medications from other DOD pharmacies. However, this requires the two pharmacy staffs to communicate via phone or electronically. Due to the time zone difference, transferring medications from CONUS or Indo-PACOM will likely be delayed or take as long as five business days.

Permanent Change of Station

1.    Before PCSing to Rota, it is highly encouraged to arrive with 2-3 months' worth of medications to supply you until you are in Spain and can get established with a provider here.
2.    Ensure that medications are not accidentally included in your Household Good Packout.   

Terms and Definitions

The pharmacy uses the following words when discussing our daily operations.
1.    Activate – This is the first step in processing a prescription. It requires communicating with a pharmacy staff member to initiate the filling of your prescription.
2.    Renewal – this is when you provider writes a new prescription for a medication that you have been taking, either because you used all the fills or because the prescription expired.
3.    New RX – This can include a renewal, but it is generally when you are prescribed a new medication that you have never taken, or haven taken for a long time.
4.    Refill – This is an existing prescription that has an established prescription number. It can be called in using the automated system.
5.    CII (C2) – this is the most regulated type of medication we fill. It requires several layers of checks and balances, and you can assume it will double the prescription processing time.
6.    Narcotic – In general this refers to opioid prescriptions; however, many pharmacies have expanded its use to include all controlled substances.
7.    Prior Authorization – This is an extra step that the Defense Health Agency is making pharmacies and providers complete on some medications to ensure that your medication is the safest and cost-effective treatment option for you and the government.